RETURNS/REFUNDS

We have a 15-day return policy, which means you have 15 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. 

To start a return, you can contact us at info@dollfacearsenal.com. Please note that returns will need to be sent to the following address: 2112 NE Wygant st. Portland, OR, 97211

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at info@dollfacearsenal.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items

We do not accept returns or exchanges on intimates such as:

Tights/Stockings

Bodysuits

Swimsuits

Panties

 Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@dollfacearsenal.com.

 

SHIPPING POLICY

Returned Packages

If your package gets returned to us for any reason we will reach out to you to try and resolve the issue. You will have 10 days to get back to us before we refund you the cost of the item. We will re-ship your item for free if you provide an updated valid address, however if the item is returned a second time we will have to refund you.

Processing

Items take 2-3 days to process before shipping.

Holidays and big sales may effect processing time.

Shipping

U.S. Shipping.

West coast: 2-4 days 

East coast: 4-6 days

International:

Varys greatly, please email us if you are concerned about international shipping time.

info@dollfacearsenal.com